Job Description:

A total quality manager is a leader who manages an organization's quality assurance program. They use data and strategy to improve the quality of a company's products and services.

What do they do?

- Facilitate improvement: Provide training and staffing to help employees improve their work

- Set goals: Establish goals for quality improvement

- Analyze data: Collect and analyze performance data to help make decisions

- Identify issues: Use tools like check sheets and control charts to identify and reduce errors

- Improve processes: Use tools like cause-and-effect diagrams and scatter diagrams to identify and improve processes

What is total quality management (TQM)?

- TQM is a management system that focuses on improving quality to meet customer expectations

- It involves everyone in the organization, from low-level workers to executives

- TQM is based on the idea that long-term success comes from continuous improvement

What are the principles of TQM? Customer first, Employee ownership, Fact-based decision-making, Elimination of waste, and Respect for people.

📌 Manager Tqm (Bhilai)
🏢 Vinayak Outsourcing Works
📍 Bhilai