- The duties of a Collections Associate includes collection calls and sending reminders via email.
- Providing customer service regarding collection issues, process customer refunds, process and review accounts adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Establish and maintain effective and cooperative working relationships with Billing and cash applications team.
- Review and Release orders
- Analyze Credit report and provide recommendations to controller for credit worthiness
Requirements
Essential Functions
- Weekly and monthly reporting to direct supervisor
- Monthly Delinquency notices
- Processing monthly credit memos and the appropriate reporting
- High volume phone calls to assigned delinquent customers
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Internal and External customer interface
- Participate in team planning meetings
- Meet defined department goals and activity metrics
Required Skills
- 2-5 years High Volume corporate Collections and Credit Analysis experience.
- Knowledge of Credit Management and Collections procedures
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
Qualifications: Bachelor’s/Master’s degree in Finance, Accounting, or a related field.
Working Condition and Setting:
Working Days: 5 days, Monday - Friday
Shift Timings: US Shift - 6 PM to 3 AM
Remote working - WFH, required to travel to Bangalore office once in 3 months for a week at your own cost.