Job Title: Customer Support Specialist Location: Pune, Hinjewadi

The Customer Support Specialist is who independently handles the most complex and sensitive contributor support issues for client 's contributor platforms operations. The role requires solid English comprehension and writing, the ability to work through nuanced support scenarios, and hands-on SQL to validate records, task/transaction data, and system information. Required Experience

~2+ years prior experience in Tier 2 or Tier 3 customer support experience with a strong, demonstrable track record.

Handle contributor interactions across email and live chat channels with empathy, precision, and a consistently professional tone.

Independently resolve routine and complex issues, including edge cases, using internal tools, dashboards, ticket history, SOPs, and SQL.

Write and execute basic-to-intermediate SQL queries (SELECT, WHERE, JOIN, GROUP BY, ORDER BY, and aggregations) to verify records, task status, logs, payments, or operational discrepancies.

Escalate appropriately and with full context when required,



while serving as a filter that prevents unnecessary escalations.

Provide informal, peer-to-peer coaching and tone checks to fellow agents (informal support only — no supervisory or people-management responsibility).

Exceptional written communication — clarity, grammar, comprehension, and tone — with the ability to explain technical or data findings simply.

Comfort with numbers and hands-on SQL: able to independently retrieve, filter, join, validate, and summarize case-related data.

Empathy, patience, accountability, and the judgement to balance speed with quality.

SQL, Zendesk (or equivalent), Slack, Google Suite, and Zoom.

Experience in technical support, platform/SaaS operations, data operations, or marketplace/gig-workforce support.

Exposure to AI/ML data operations, contributor platforms, content/data workflows, or payout/support escalations.

Experience creating or maintaining suppo

📌 Customer Support Specialist (Pune)
🏢 Aceolution
📍 Pune