Axestrack is India’s leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only Indian company to be ever featured in Gartner’s Market Guide for Fleet Management. Our innovative approach and scalable platforms are transforming logistics for the modern world.
We are looking for a Customer Success Associate who will serve as the primary point of contact for our key clients, ensuring seamless onboarding, prompt support, and successful adoption of our SaaS solutions. The ideal candidate will be agile, proactive, and customer-focused, with a strong ability to resolve issues swiftly and identify opportunities for upselling and retention.
Manage a portfolio of key accounts, ensuring a high level of customer satisfaction and product adoption.
Drive the onboarding process for recent clients, ensuring smooth setup and integration of our SaaS solutions into their operations.
Provide ongoing support to clients, addressing any issues, troubleshooting, and ensuring the platform is being used effectively.
Work closely with clients to understand their needs, propose solutions, and identify opportunities for upselling additional features or services.
Collaborate with cross-functional teams (sales, product, engineering) to ensure a seamless experience for clients.
Travel: Occasional travel to client locations for meetings, product demonstrations, training, and on-site support.
Monitor and report on key
📌 Project Associate (Jaipur)
🏢 Axestrack
📍 Jaipur
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