About the Role We are looking for a sharp, execution-focused Business Operations leader to be the operational backbone of Meolaa. This role sits at the center of the business — connecting strategy to execution, identifying inefficiencies before they become problems, and ensuring every function runs with rigour and pace. Business Operations & Process
Own end-to-end operational efficiency across the business — from order to delivery to resolution
Identify operational bottlenecks proactively and drive fixes before they impact the business
Build scalable systems and processes that don't break as the company grows from one brand to many
Act as the connective tissue between brand, supply chain, growth, finance, and tech teams
Own the operating cadence of the business — weekly reviews, monthly reviews, and OKR tracking
Ensure alignment between functional goals and overall business priorities
Negotiate contracts and SLAs that protect business interests while enabling speed
Continuously evaluate vendor performance and drive accountability
Data & Decision Support
Build and own operational dashboards that give leadership real-time visibility into business health
Use data to identify trends, risks, and opportunities across functions
Support Founders with structured analysis for key operational and strategic decisions
Project & Program Management
Lead high-priority cross-functional projects from scoping to execution
Own new initiative rollouts — from current brand launches to new market entries to new systems implementation
Build project plans, track milestones, and ensure delivery without excuses
Team & Process Building
Build and lead the Business Operations team as it scales
6–10 years of experience in business operations, strategy, consulting, or a Founder's Office role
~ Has built or scaled operations in a high-growth startup or D2C environment
~ Exceptional project management skills — you run multiple workstreams without dropping balls