Lead and drive overall quality strategy across end-to-end RCM functions

Define and implement quality frameworks, SOPs, and audit mechanisms aligned with client and regulatory standards

Establish robust governance models, KPIs, and quality scorecards for performance tracking

Drive continuous quality improvement initiatives using RCA, Six Sigma, and Lean methodologies

Partner with operations teams to reduce rework, improve accuracy, and enhance first-pass yield

Lead client quality reviews (QBRs) and act as the point of contact for quality-related escalations

Ensure client SLA adherence, service excellence, and long-term retention

Build and manage high-performing QA teams, including hiring, training, and capability development

Drive a culture of quality ownership,



accountability, and continuous improvement

Leverage automation, analytics, and AI tools to improve quality monitoring and predictive insights

Work closely with leadership on strategic initiatives, process transformation, and cost optimization

External and Internal Stakeholder Management

Excellent time management skills and multi-tasking ability

Excellent written and spoken English.

Minimum 15 years of experience in US Healthcare (RCM - AR Operations/End to End RCM ) Experience is must.

Must have experience in Quality

📌 General Quality Manager (Vellore)
🏢 AGS Health
📍 Vellore