Location: Bangalore
Shift Timing: 9 :30 PM – 6:30 AM (US Shift)
Cab facility provided
Experience: 6 to 10 Years

Job Title: Team Leader - Credit Operation (US Mortgage/Loan operation

s)
Job Summ
aryWe are looking for an experienced and detail-orient ed Team Leader – Credit Operati ons to manage and oversee loan origination, processing, and documentation activities. This role involves leading a team, ensuring compliance with credit guidelines, and driving operational efficiency while maintaining high-quality standards across all loan fil

es.
Key Responsibili
ties1. Credit Review & Documenta
tionReview loan applications and supporting documents to ensure completeness, accuracy, and compliance with credit and program guideli
nes.Collect, validate, and organize borrower documentation such as financial statements, tax returns, ownership records, and insurance pap
ers.Identify and reconcile inconsistencies across documents (e.g., ownership details, revenue figures, entity names, and addresses), escalating discrepancies when requi
red.Prepare loan files for underwriting submission and closing using standardized checklists and quality control measu
res.2. Team Leader
shipLead, mentor, and manage a team of loan processing and origination speciali
sts.Set clear performance expectations and ensure consistent delivery of high-quality out
put.Foster a positive, collaborative, and performance-driven work environm
ent.3. Loan Origination & Proces
singOversee the end-to-end loan origination and processing lifecy
cle.Ensure adherence to company policies, regulatory requirements, and credit guideli
nes.Monitor loan pipelines, identify bottlenecks, and proactively resolve issues to maintain turnaround ti
mes.4. Stakeholder Collabora
tionCoordinate with Sales, Underwriting, and Closing teams to address documentation gaps and ensure smooth file progress




ion.Act as a key point of contact for internal stakeholders on credit operations matt
ers.5. Compliance & Quality Assur
anceEnsure all loan documentation meets regulatory and internal compliance standa
rds.Stay updated with industry trends, lending laws, and regulatory chan
ges.Partner with compliance teams to maintain adherence to policies and procedu
res.6. Reporting & Performance Manage
mentTrack team performance metrics and prepare reports for senior managem
ent.Analyze operational data to identify improvement areas and implement process enhanceme
nts.7. Customer Experi
enceEnsure a seamless borrower experience by addressing queries and resolving issues promp
tly.Maintain explicit and professional communication throughout the loan lifecy
cle.8. Systems & Record Manage
mentMaintain accurate records, updates, and notes in CRM and Loan Origination Systems (L
OS).Ensure proper documentation and audit readiness at all ti
mes.9. Training & Develop
mentConduct onboarding and training sessions for new hi
res.Drive continuous learning and skill development within the team through coaching and knowledge shar

ing.
Qualifications & S
killsMin imum 5 years of exper ience in Credit Operations, Loan Origination, Processing, and Documenta
tion.Min imum 1 year of experience as a Team L ea der (official designation/on papers is mand at
ory).Willingness to work Night Shifts (US S hift) and Work From Office (
WFO).Strong understanding of lending practices, credit policies, and compliance requirem
ents.Proven experience in team leadership and people manage
ment.Excellent analytical, problem-solving, and decision-making sk
ills.Strong communication and stakeholder management abili
ties.Ability to manage multiple priorities in a fast-paced environ

ment.
Key Compet
enciesAttention to
DetailLeadership & Team Mana
gementProcess Improvement M
indsetRisk & Compliance Awa
renessCustomer-Centric Ap

proach

📌 Team Leader - Credit Operations (Vasanth Nagar)
🏢 R Systems
📍 Vasanth Nagar