Years of experience required: Proven experience of 10-12 years in facility management or club operations.
Roles & Responsibilities:

Facility Management
• Oversee the maintenance, cleanliness, and functionality of all club areas (gym floor, locker rooms, pool, spa, studios, etc.).
• Coordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades.
• Ensure all equipment is in working order and regularly serviced.
• Maintain compliance with health and safety regulations, including fire safety, sanitation, and emergency protocols
Club Operations
• Manage day-to-day club operations, including front desk, membership, and fitness staff.
• Implement and monitor standard operating procedures (SOPs) to ensure high operational efficiency.
• Track key performance indicators (KPIs) and implement strategies to achieve revenue and retention goals.
• Manage inventory and procurement for club supplies and consumables.
Staff Supervision & Development
• Recruit, train,



and manage club staff including trainers, customer service, maintenance, and support staff.
• Schedule and supervise shifts to ensure proper staff coverage and performance.
Foster a positive team workplace and provide ongoing coaching and development opportunities.
Member Engagement & Customer Service
• Ensure a high standard of customer service and satisfaction across all touchpoints.
• Handle member complaints and concerns with professionalism and prompt resolution.
• Organize events, challenges, or member engagement initiatives to promote retention and community.
Budgeting & Financial Oversight
• Assist in preparing and managing club budgets and expenses.
• Monitor revenue streams (memberships, personal training, classes) and control operational costs.
• Generate and review operational reports and financial performance data

📌 Memberships Manager (Thane)
🏢 Ileseum Clubs
📍 Thane