Job Title: Project Manager — BFSI
Experience: 2– 6 Years
Delhi - In office About Convin Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences. We’re trusted by leading brands like Urban Company, Physics Wallah, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and Niva Bupa, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO. Highlights: Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022) Featured in LinkedIn’s Top Startups list Ranked Top 20 Software Companies in India by G2 Best Speech & Conversation Analytics Company at CX & DCX About the Role We are looking for a Campaign Manager to manage and optimize omni-channel AI voice bot campaigns for banking and lending use cases. The role involves end-to-end campaign execution, MIS management,
banking process coordination and performance tracking across voice, WhatsApp, SMS, email and related customer engagement channels. The ideal candidate should have strong exposure to banking operations, lending products (especially Personal Loans), outbound/inbound campaigns and data-driven campaign management. Key Responsibilities Campaign Operations & Management
Coordinate with internal product, operations and client teams for campaign launches.
Banking & Lending Process Management
Loan Collections
Handle customer segmentation based on banking eligibility, lead stages, risk profiles and funnel stages.
MIS & Reporting
Prepare daily/weekly/monthly MIS reports for banking clients.
Analyze campaign performance and share actionable insights with stakeholders.
Maintain data accuracy and reporting hygiene.
Identify gaps in customer journeys and improve campaign performance.
Suggest improvements in scripts, call flows, retry strate
📌 Senior Project Director (Delhi)
🏢 Convin
📍 Delhi