Job Role: Process Expert - UK/Lloyds Insurance - Claims function
Must have worked in Lloyds market and should be well versed with Broker, Syndicate, Consortium, MGA workflows. Thorough understanding on ECF/Class Claims Settlement and reviewing IMR and CM & TA messages.
Job Description:
- Understand the UK/Lloyds Insurance/ Claims function end to end.
- FNOL & SNOL
- Settlement
- Document Management
- Should have a basic understanding of the insurance policy and Claim life cycle.
- Must have knowledge of end-to-end Lloyd’s broking process
- Must have good knowledge of insurance terms premium, deductibles, claim etc
- Good written and verbal communication, and a team player
- Robust analytical skills
- Analyses and synthesizes information/makes decisions based on policies.
- Responsible and dedicated to meet the clients’ expectations.
- Prioritizes tasks in order of importance.
- Register and set up new claims in core systems (e.g., ECF, CLASS , internal claims platforms) (Preferred)
- Perform initial validation of claim documentation (FNOL, policy, endorsements, bordereaux)




- Support claim lifecycle activities including updates, diary management, and status tracking
- Handle NIGO (Not in Good Order) cases by identifying data gaps and coordinating with brokers/underwriters
- Processing Experience on Eclipse (Preferred)
- Experience in working with Lloyds brokering organization (Preferred)

Key Responsibilities:
- Review requests of FNOL thoroughly of different LOB’s receives from client
- Liaise with brokers, coverholders, TPAs, and syndicates for information gathering and follow-ups
- Work closely with XIS/XCS processes for claims agreement and settlement support
- Assist in processing and reconciliation of bordereaux and claim movements
- Verify coverage and other details from policy document if the received claims is a legitimate one
- Highlighting data concerns like missing/incomplete data to the claim examiners
- Record claim information in system and generate un

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