We are looking for an experienced and energetic Team Leader for Domestic banking Process to manage and drive performance of a team handling support operations.
The Team Leader will be responsible for achieving KPIs, driving team engagement, improving customer satisfaction, and ensuring process compliance.
Key Responsibilities:
- Manage a team of 18–20 team with Collections Experience
- Monitor daily performance metrics (AHT, CSAT, FCR, Productivity, SLA)
- Conduct team huddles, coaching sessions, and performance reviews
- Analyze reports and identify performance improvement areas
- Drive quality and compliance standards
- Manage attrition and shrinkage
- Ensure customer satisfaction targets are achieved
- Coordinate with QA, Training,



and Operations teams
- Prepare weekly/monthly performance reports

Mandatory Skills:
- Team Handling Experience (Minimum 1–2 years as TL in Collections Process )
- KPI Management (AHT, CSAT, NPS, FCR, SLA)
- Dialer , Masterfile Creation & bucket list managing Knowledge
- Performance Management
- Coaching & Mentoring
- Attrition & Shrinkage etc

Eligibility Criteria:
Graduate (Any Stream)
1 Year experience in Collections Process as Team Leader
Good communication skills

📌 Hub Training Lead (Jaipur)
🏢 TP
📍 Jaipur