Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery,

India Report to - Director, Service Delivery,
Department Service Delivery Unit Location Bangalore, India

Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.
In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies.

Budgeting & Planning, Team Management, etc.)

1) Talent Inventory
Manage and coach direct reports to be effective in both client management and people
management. leadership, coaching, training, and performance evaluation to team members and their
A key part of the role of a service delivery manager is to establish and refine delivery
great experience from the initial stage.

2) Client Services
Oversee the daily operations of each client team to ensure client satisfaction; phone or, in-person interactions with clients to maintain and enhance client relationships;
execute company-wide client-related programs to ensure consistent service delivery and
brand promises; accountable for carrying out the required tasks and providing great customer service.





Proactively seeks opportunities to improve client experience and drive business
Support US-based business development functions effectively in acquiring recent
information security policies.
This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. steps to form a plan, pulling resources and acquiring support from different departments and
5) Managing Projects
division, or company-level projects. Lead assigned cross-function or company-wide activities
and projects.

Internal Contacts All HR & Corporate Services departments
Degree Bachelor
Working Experience Minimum 15 years of experience, 7 years of management experience
Manages effective performance and develops staff
ReSource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence.
Headquartered in New York , ReSource Pros global service centers address client operational needs around the clock.
500/5000 Fastest Growing Private Companies annually since 2009.
Over 9,000+ ReSource Pro employees provide dedicated support to more than 1000+ insurance organizations , consistently achieving a 97% client retention rate for over a decade .
We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.

Shift Timings:
Regular Shift - 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM
Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM

2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

📌 Support Services Delivery Manager (Bengaluru)
🏢 ReSource Pro
📍 Bengaluru