- Owning end-to-end Lending operations flow – including, KYC verification, disbursals, post-disbursal collection flow, Customer support, Partner coordination, etc.; including -Loan disbursal flow, adhering to the designed process
- Loan KYC & verification process with accuracy and efficiency
- Reconciliations from system and bank transfers
- Validation of loan documents
- Loan cancellation process, etc.
- Owning the Customer support process – ensuring timely & accurate resolution of customer queries & complaints as per the defined process and TAT
- Owning the Regulatory grievance redressal process ensuring timely & accurate resolution of regulatory queries.
2. Process improvement:
- Review and re-design/ modify processes and SOPs to improve end outcome (reliability, efficiency, scale)
- Work with stakeholders to ensure processes are updated considering the latest compliance requirements
- Work with Tech and Product to enable product integrations and automation.
3. Reporting:
- Design & implement required MIS/ dashboards
- Maintain different trackers for reporting at different levels
4. Stakeholder management:
- Coordination with internal teams (Risk, BD, Finance, Compliances, etc.)
- Work with Partners to solve operational issues, as well as engage to create a fruitful partnership.
5. Team management:
- Manage a team of 5-10 operations associates/ managers
- Ability to ensure high productivity & accuracy
- Getting the best out of the team through proper role allocation, skill-based fitment, etc. and keeping the team morale high.
Qualifications:
● Graduate/ Postgraduate from a reputed college/ University; MBA/ CA/ Finance degree
(Preferred)
● 8-10+ years of experience in Financial/NBFC/Banking/related industries; in similar Operations
roles
● Experience across digital lending, different lending products
● Experience in fintech, along with in a NBFC/Bank, is a strong plus
Desired Profile / Criteria / Skills :
Skills & know-how:
● Strong understanding of the Digital lending process.
● Good understanding of regulatory compliances.
● Experience in a high-velocity, ambiguous environment.
● Problem-solving and decision-making skills.
● Ability to manage multiple tasks, while adhering to deadlines.
● Comfortable working in a fast-paced and flexible workplace.