Job Description:

Key Responsibilities:

1. Order Tracking:

- Monitor the status of customer orders from the point of dispatch to delivery.
- Utilize tracking systems and tools to provide real-time updates on shipment locations.

- Communication:

- Coordinate with logistics teams, transportation providers, and internal departments to ensure seamless communication throughout the delivery process.
- Provide timely and accurate information to customers regarding the status of their deliveries.

- Issue Resolution:

- Identify and address any issues or delays in the delivery process.
- Collaborate with relevant teams to resolve issues such as transportation problems, inventory shortages, or damaged goods.

- Customer Interaction:

- Communicate with customers to confirm delivery details and address any concerns or special requirements.
- Obtain and relay customer feedback on delivery experiences to relevant teams for continuous improvement.

- Documentation:

- Maintain accurate records of delivery schedules, tracking information, and customer interactions.
- Ensure all relevant documentation is complete and filed appropriately.

- Performance Analysis:

- Analyze delivery performance metrics and identify areas for improvement.




- Work with logistics and operations teams to implement enhancements to the delivery process.

- Collaboration with Sales and Customer Service:

- Coordinate with sales and customer service teams to understand customer expectations and address any delivery-related inquiries.
- Provide support in managing customer expectations and resolving issues.

- Compliance:

- Ensure compliance with delivery policies, regulations, and standards.
- Stay informed about changes in delivery regulations and industry best practices.

- Continuous Improvement:

- Identify opportunities for process improvement in the delivery follow-up process.
- Implement best practices to enhance efficiency and customer satisfaction.

Qualifications:

- Bachelor's degree in Business, Logistics, or a related field.
- Proven experience in a logistics, supply chain, or customer service role.
- Robust organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with logistics software and tracking systems.
- Attention to detail and ability to multitask in a fast-paced environment.

JOB APPLY

http://jobs.vinayakjob.com/

📌 Delivery Follow Up Coordinator - Raigarh
🏢 Vinayak Outsourcing Works
📍 Raigarh