Job Description:

We have an urgent opening for the post of Sr. Operation Executive for a reputed company in Logistic and Freight Forwarding Industry for their office at Mumbai(Andheri) Location.

Key Responsibilities:

- Assist and communicate regularly with customers with inquiries. Receive and process customers’ orders in a timely and skilled manner.
- Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
- Ability to generate spot quote with carrier and good strength to further negotiation.
- Good command on cw1 for generation of digital shipment job and upload all event with supporting in E-docs
- Well aware operation task which need to capture in cw1 timely manner.
- Good control on carrier online booking and SI submission on priority.
- Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
- Troubleshoot and resolve non-routine or complex issues / escalations with professionalism and in line with OIA service standard and requirement
- Facilitate business continuity by tracking and ensuring responses to related communications and representing the team in meetings




- Cooperate and liaise with other departments to solve customer’s request and inquiries
- Ensure data integrity by performing timely and accurate data entry
- Contribute to the achievement of department KPIs and service level delivery
- Inform customers about other available services to gain additional business. Follow up on potential business leads and opportunities
- Update internal parties with the most up-to-date Quotations / routing orders / SOPs

Qualifications:
University graduate, preferably in logistics / business administration /marketing; or equivalent in business or related field

Candidates Profile:

- Minimum 4-7 years of experience in logistics / freight forwarding related industry preferred
- Proficient in Microsoft Office applications and other technical software
- Must aware all shipping line booking and SI submission process.
- Well aware CFS process and Odex process

Key Attributes:

- Analytical skills and data analysis required
- Strong problem solving skills
- Excellent written and verbal communication skills
- Ability to remain calm under pressure
- Customer facing experience preferred
- Skilled at managing and developing teams

Job Hierarchy:
Potential promotion to Asst. Operation Manager within Operation duty group

📌 Sr. Operation Executive - Logistic and Freight Forwarding Industry - Mumbai(Andheri)
🏢 DC Consultants
📍 Mumbai