Basic Details

Location: Chennai, India
Domain / Vertical: US Mortgage
Shift: India Night Shift (5.30 PM shift starts)
Work mode - 5days WFO

Qualifications
Educational Qualification: Graduate / Postgraduate
Professional Qualification:
NMLS License holder (Preferred, not mandatory)

Experience
Total Experience: 13+ years
Relevant Experience:
Managing back-office operations in a BPO environment
Mandatory Skills
Minimum 13 years of experience managing back-office operations in a BPO environment
Excellent written and verbal communication skills
Strong computer navigation skills with proficiency in Windows and Microsoft Office
Strong technical knowledge with a hands-on approach
Job Description / Responsibilities
Expert-level knowledge of US mortgage guidelines, documentation, and processes (especially Originations and Underwriting)
Robust email writing skills
Proficiency in MS Excel and PowerPoint
Experience managing mortgage back-office operations in an outsourced environment
Ability to manage 150+ FTEs




Capability to handle new process migrations
Robust team-building and motivation skills
Ability to manage client relationships and handle escalations
Ability to effectively communicate with senior management
Security Roles & Responsibilities
Stay updated with company Information Security Management System policies
Ensure team awareness of information security policies
Ensure compliance with legal and regulatory requirements
Ensure adherence to contractual obligations
Encourage reporting of security incidents
Conduct periodic compliance and security training
Support security investigations with compliance teams
Monitor compliance and conduct monthly reviews
Facilitate audits to identify and address compliance gaps
Conduct risk assessments at process initiation and during major changes
Review risk assessments and implement mitigation strategies

📌 Senior Manager (Chennai)
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