Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.
Global Reach with a Local Touch
~Over 14,000 teammates worldwide
~ Manufacturing facilities in the U.Portfolio of 300 propriety and branded product offerings
~1,000 branded medical product suppliers
~Reporting into the customer Service Manager of International Markets, the Customer Service Representative owns the full “Order-To-Delivery” process (OTD) for his/her portfolio of clients.
Through a Single Point of Contact approach, he/she offers to customers better service and proactive communication

Master data management
~ Maintain the master data managed in the ERP

Own the full “Order-To-Delivery” (OTD) process from order entry to delivery and invoicing including update on dates and answer to customer enquiries.
Act as Single Point of Contact (SPOC) offering holistic customer service: date update, price inquiries, substitute inquiries, return requests,



claims etc.
Deliver pro-active customer care including communication, update on availability date, solutions on deviation compared to customer expectations.
US Customer Service).
Support your colleagues and strive to achieve business KPI’s.
Improvements and projects management
North America Customer Service and Supply Planning team
~ Education and Experience :
You hold a Bachelor’s degree in Business, Finance, Mathematics, Logistics or Supply Chain, or equivalent experience in similar function.
You have at least 3 years experience in customer service.
You are used to work with an ERP or CRM tool like SAP as well as MS Outlook and MS Excel.
Fluent in English

Structured yet flexible approach to work, maintaining attention to detail under pressure
~ Comfortable managing operations across EMEA and APAC time zones
~ The person in this role understands that he/she will operate in an ISO9001 controlled workplace and is willing to implement and understand the basic principles of such ISO quality standard.
~ All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

📌 Medewerker klantenservice (engels) (Pune Division)
🏢 Owens & Minor
📍 Pune Division