Teleperformance is Urgently Hiring for Customer Service Representative | Chat Process | Mumbai, Malad
Job Type: Full time | 24/7 Rotational Shifts
Handle customer queries and concerns through chat in a professional and timely manner
Provide product/service information, troubleshoot issues, and ensure first-contact resolution
Accurately log interactions and update CRM systems
Collaborate with team leads to improve customer experience
Adhere to process guidelines, data privacy, and compliance standards

Graduate - Mandatory
Experience: Prior experience in Customer Service/BPO – Mandatory
Banking/Financial process experience – Added Advantage

Excellent written English communication and typing speed
~ Ability to work in 24/7 rotational shifts
~5 Days Working | 2 Rotational Week Offs
~ Why Join Teleperformance?
~ Competitive in-hand salary
~ Growth opportunities in a global BPO leader
~ Dynamic work environment + learning & development
~5-day work week with rotational week offs

Requesting candidates not to call- please drop in WhatsApp messages/emails with the Subject- Non-voice, Chat process

📌 Customer Experience Advisor (full time & part time) (Mumbai)
🏢 TP
📍 Mumbai