Our purpose is to enrich the lives of the people we serve — including our employees, customers, shareholders, partners, and communities.

We help customers accelerate business transformation with easy, powerful, and secure solutions. We hire based on attitude, competency, and commitment, and we are looking for team members who are ready to lead with purpose, grow with the business, and help advance our world-class solutions.

As the Customer Experience Program Manager , you will help bring SolarWinds' customer experience strategy to life across the organization. You will manage and scale key CX programs, including Voice of Customer, NPS, CSAT, onboarding feedback, transactional surveys, customer journey mapping, and closed-loop feedback programs.

This role will partner closely with Customer Success, Support, Product, Marketing, Sales, Digital, Engineering, and Operations to ensure customer feedback is captured, analyzed, communicated, and translated into meaningful business action.





You will play a critical role in helping SolarWinds move from listening to customers to acting on customer insights. The ideal candidate has hands-on experience with Qualtrics or similar VoC platforms , understands how to build and operationalize customer journey maps, and is comfortable working cross-functionally to drive actionability, accountability, and measurable improvements in the customer experience.

To succeed in this role, you should be passionate about creating frictionless operations that improve the SolarWinds customer experience. You will help drive program execution, customer journey understanding, cross-functional alignment, internal enablement, and closed-loop action across CX initiatives.

Manage the execution and ongoing optimization of Voice of Customer programs, including NPS, CSAT, onboarding, product, support, renewal, and transactional survey programs.

Support survey design, testing, deployment, response tracking, reporting, and follow-through using Qualtrics

📌 Senior Manager, CRM Programs (Bengaluru)
🏢 SolarWinds
📍 Bengaluru