Senior Service Designer

About the job

We are looking for a Senior Service Designer to join a high-impact design and transformation environment. This role is ideal for someone who can uncover complex business scenarios, translate research into meaningful insights, and shape service experiences that create measurable business value.

As a Senior Service Designer, you will work across business units to understand how work truly happens, identify friction points, and create clear visual narratives that help teams make better decisions. You will play a key role in mapping end-to-end service experiences, identifying opportunities, and supporting transformation initiatives through strategic design judgment, systems thinking, and compelling storytelling.

This is an exciting opportunity for a designer who enjoys solving complex enterprise problems, influencing stakeholders, and creating impact through research-led service design.

Responsibilities
- Conduct stakeholder interviews, contextual inquiries, and observational research to understand current ways of working.
- Document workflows,



user interactions, operational processes, and system dependencies in detail.
- Identify key scenarios where effort, time, cost, or experience inefficiencies exist.
- Capture formal processes and informal workarounds that reveal friction, gaps, and hidden dependencies.
- Analyze research findings, workflow documentation, and operational inputs to identify patterns and opportunity areas.
- Create service blueprints, journey maps, process models, ecosystem maps, and current-state experience views.
- Map pain points, enablers, dependencies, and decision moments that impact service efficiency and user experience.
- Synthesize findings to show how experience, process, people, and technology intersect.
- Translate insights into prospect themes, design principles, and “How might we…” statements.
- Collaborate with Lead Service Designers and cross-functional teams to refine and prioritize oppo

📌 Service Designer (Mumbai)
🏢 Ascendion
📍 Mumbai