Job Title: Team Leader (Customer Service)

Department: Customer Service Operations

Location: Ghansoli (Navi Mumbai)

Shift - Rotational Shifts (including night shifts)

5 days working with 2 rotational week offs

CTC- Up to 7LPA

We are looking for candidates who are on paper Team Leader.

Key Responsibilities

Team Leadership & People Management-
- Supervise and manage a team of inbound and outbound healthcare customer service agents.
- Assign daily workloads, manage rosters, and ensure optimal staffing coverage.
- Conduct regular coaching sessions, performance reviews, and training.
- Motivate team members to meet productivity, quality, and attendance targets.

Inbound & Outbound Call Operations




- Oversee inbound calls related to:
- Patient inquiries
- Advantages, eligibility, claims, and billing questions
- Manage outbound calls to:
- Patients for follow-ups, reminders, and resolutions
- Insurance companies or healthcare stakeholders as required
- Handle escalated calls professionally and ensure first-call resolution where possible.
- Ensure accurate documentation of all interactions in CRM systems.

Interested candidates can connect with-

Simran Rana - (phone hidden)

or can share resume on

📌 Team Lead (Nashik)
🏢 TP
📍 Nashik