About the Job

The Project Management Associate is an entry-level role within the project management field. This position supports the project management team in planning, organizing, and coordinating projects to ensure successful delivery. The Project Management Associate works closely with project managers and assists in various project-related activities, including documentation, scheduling, communication, and monitoring project progress.

As Project Management Associate, You Will…

Assist in developing project plans, objectives, and deliverables

Support project managers in creating project schedules and timelines

Coordinate project meetings, prepare agendas, and document meeting minutes

Assist in defining project scope, requirements, and success criteria

Contribute to the identification and assessment of project risks

Collaborate with project managers to monitor project progress and track milestones

Assist in maintaining project documentation, including project charters, status reports, and change requests

Support project managers in identifying and resolving project issues and conflicts

Monitor project budget and expenses, ensuring adherence to financial guidelines

Help maintain project communication channels and ensure timely dissemination of project information

Assist in managing stakeholder communication, including internal and external project updates

Coordinate project-related communication between project team members, clients, and other stakeholders

Help prepare project presentations, reports, and documentation for stakeholders

Support project managers in managing stakeholder expectations and addressing concerns

Assist in creating and maintaining project documentation, such as project plans, risk registers,



and action item logs

Contribute to the preparation of project status reports and progress updates

Ensure project documentation is accurate, organized, and accessible to the project team

Assist in conducting post-project evaluations and capturing lessons learned

Provide general administrative support to the project management team

Help with resource allocation and coordination of project team members

Collaborate with team members to ensure smooth project workflow

Assist in maintaining project management tools and systems

As Project Management Associate, You Have…

Some post-secondary education or completion of a post-secondary degree with a major in Business will be considered an asset

2-3 years’ experience in the contact center and/or customer service industry

Customer service experience in a high call volume contact center environment is preferred

Must have experience maintaining and developing operational statistics, financial management information and results reporting

Background in client relationship management will be considered an asset

Excellent verbal and written communication skills

Solid analytical, problem solving and decision making skills

Ability to work in a fast-paced, and agile work environment

Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness

Ability to adhere to all organizational policies and procedures

Ability to work a variety of shifts including days, afternoons, evenings and holidays

Capable of performing intermediate mathematical functions

Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Ability to adapt to change and innovation

📌 Project Management Associate (Hyderabad)
🏢 In Touch
📍 Hyderabad