The Real Time Coordinator (RTC) will be responsible for coordinating and overseeing real-time operational support activities related to drilling and industrial data monitoring environments. The role includes managing communication between operations teams, customers, rig personnel, and technical support teams to ensure uninterrupted real-time data services and timely incident resolution.
The Real Time Coordinator will play a critical role in ensuring operational continuity, service quality, escalation management, and effective coordination across 24/7 support operations.
Responsibilities
Coordinate real-time operational support activities for assigned drilling rigs and customer environments. Monitor overall health and status of real-time data acquisition and visualization systems. Ensure continuous operational coverage and timely response to incidents or service interruptions. Coordinate shift activities and ensure smooth handover between support teams. Act as the primary coordination point during operational incidents and data outages.



Manage and track incident tickets through resolution. Escalate critical operational issues to appropriate technical or management teams. Ensure timely communication and status updates to stakeholders and customers. Interface with customer representatives, rig personnel, drilling teams, and technical support groups. Conduct operational follow-ups and provide regular service status updates. Support customer meetings, operational reviews, and reporting activities. Coordinate with Real Time Data Administrators and technical teams to ensure data quality and system availability. Monitor data flow interruptions and ensure timely corrective actions. Support coordination of system maintenance, upgrades, and planned downtime activities. Prepare operational reports, shift summaries, incident reports, and KPI tracking documents. Maintain operational logs, escalation records, and service documentation. Support SLA monitoring and compliance report

📌 Real Time Coordinator (Kochi)
🏢 NOV
📍 Kochi