Senior System Engineer
Customer-Facing Technical Role | India
Role Summary
We are hiring a customer-facing Senior System Engineer to support enterprise customers with cloud, virtualization, storage, backup, disaster recovery, and migration solutions.
Basic Requirements
Experience
7+ years overall experience
Customer-Facing Experience
5+ years in support, system engineering, solutions engineering, DevOps/SRE, IT administration, or similar customer-facing role
Education
Bachelor’s degree or equivalent practical experience
Communication
Good spoken and written English; comfortable speaking with customers
Joining
Candidates who can join quickly will be preferred
Responsibilities
- Work with customers and partners for product deployment, configuration, upgrades, troubleshooting, and issue closure.
- Analyze customer issues using logs, system behavior, and basic infrastructure knowledge. • Coordinate with engineering, QA, sales, and support teams to resolve customer problems.
- Document issue details, next steps, and customer communication clearly.




- Learn our products and explain technical concepts in a straightforward, customer-friendly way.

Skills We Look For
- Linux or system administration experience.
- Experience in at least one of these areas: cloud, virtualization, storage, backup/DR, migration, DevOps, or enterprise infrastructure support.
- Ability to troubleshoot patiently and communicate clearly with customers.
- Quick learner with ownership mindset and willingness to work across teams.

Good to Have
- Experience with storage, backup, disaster recovery, replication, or migration products. • Exposure to VMware/Hyper-V, AWS, Azure, Google Cloud, Oracle Cloud, or IBM Cloud.
- Knowledge of Kubernetes/OpenShift, containers, CI/CD, Python, Bash, or similar scripting.
- Prior DevOps/SRE background is welcome if the candidate has customer-facing experience.
- Team lead, mentoring, or ownership experience.

Ideal Candidate
A practical, customer-focused engineer who enjoys solv

📌 Senior System Engineer (Pune)
🏢 Antal International
📍 Pune