Description
:Manage process related queries;
Escalate and resolve process related issues to the onshore team in a timely manner
Analyse and measure the cases processed and report ways to improve accuracy;
Identify any change in the process, conduct impact assessment and document the information;
Identify gaps in the process and implement improvements plans;
Liaise with trainers for transition and prepare process manuals;
Ensure the achievement and maintenance of competence as required by the company’s training and competence (T&C;) scheme;
Location:
Mumbai,
IndiaTime Type:
Full timeContract Type:
Permanent
📌 Senior Analyst (Mumbai)
🏢 Capita
📍 Mumbai
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