1. Customs Clearance Management
- Prepare and submit accurate customs documentation for all inbound shipments.
- Coordinate with customs to ensure timely clearance.
- Review and validate entries to ensure alignment with internal compliance standards.
2. Regulatory & Compliance Oversight
- Ensure all import activities comply with national and international trade regulations (e.g., DCA).
- Maintain a robust understanding of import licenses, permits, and restricted processes.
3. Shipment Coordination & Tracking
- Track inbound shipments from origin to final delivery, identifying bottlenecks or delays.
- Liaise with freight forwarders, carriers, and warehouse teams to ensure smooth logistics flow.
- Resolving customs holds, inspections, or documentation queries proactively.
4. Documentation Control
- Manage and store all import-related documents (commercial invoices, packing lists, certificates of origin).
- Validate that supplier documents meet customs and audit standards.
- Maintain an accurate audit trail for future customs reviews.
5.
Communication & Stakeholder Management
- Serve as the primary contact for internal teams (procurement, logistics, finance) regarding import status.
- Communicate clearance updates and potential delays to relevant stakeholders.
- Work closely with suppliers to correct inaccurate documentation.
6. Issue Resolution
- Investigate discrepancies in import documentation or customs entries.
- Manage customs rejections, fines, and compliance issues—proposing corrective actions.
- Provide root-cause analysis for recurring import errors.
- Support continuous improvement and standardization of import processes.
7. System & Data Management
- Update ERP, TMS, or customs software systems with import data and clearance information.
- Maintain accurate SKU-level customs data (HTS codes, country of origin, material content).
- Verify electronic customs filing systems are up to date and function correctly.
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