Job Description
Role Overview

The Engineering Delivery & Service Governance Lead ensures end-to-end visibility, governance, and continuous improvement across the software delivery lifecycle, from release readiness to post-production stability.

The role focuses on driving delivery transparency at release level, ensuring effective L3 incident management and SLA compliance, enforcing structured problem management and resolution tracking, and leading performance issue governance as a key priority.

Operating at the intersection of PMO governance, engineering delivery, and service operations, the role ensures that all activities are traceable in Azure DevOps, measurable through Power BI, and visible via SharePoint dashboards, enabling data-driven decision-making and proactive escalation.

Key Responsibilities

1. Release Visibility & Delivery Governance

Act as the central coordination point for release visibility, ensuring a clear and consistent view of what is delivered in each release. This includes consolidating a structured summary of relevant delivered scope (features, fixes,



performance improvements), key dependencies across teams and providers, testing status, and known issues or pending defects.

Ensure consistent communication to stakeholders and maintain full traceability between delivered items and Azure DevOps work items.

2. L3 Incident Management Oversight

Govern the end-to-end lifecycle of L3 incidents, ensuring adherence to defined processes and explicit ownership. Drive improvements in MTTR across all priorities, with a strong focus on SLA compliance for P1/P2 incidents and backlog reduction for P3/P4.

Ensure correct categorisation, prioritisation, and escalation handling, while enforcing alignment with the incident-to-problem management flow.

3. Problem Management & Resolution Tracking

Oversee problem records based on priority and business impact, ensuring proper linkage between incidents, problems, and Azure DevOps work items.

Follow up on impleme

📌 Analyst (Bengaluru)
🏢 Eurofins
📍 Bengaluru