Job Description:
Sr. Specialist - Workplace Services Position Title: Sr. Specialist - Workplace Services
Department: Corporate Real Estate / Integrated Facility Management (IFM)
Location: Site-specific (24/7 operations workplace)

Role Purpose
The Sr. Specialist - Workplace Services is responsible for real-time operations and on-ground execution of facility services during assigned shifts , ensuring uninterrupted functioning of hard services, soft services, safety, and workplace experience . This role acts as the first point of contact for all operational issues, escalations, and emergencies , ensuring quick resolution and adherence to SLAs.
Key Responsibilities
1. Shift Operations Management
· Take complete ownership of facility operations during the assigned shift (day/night/rotational).
· Ensure smooth functioning of all services without disruption.
· Conduct shift handover/takeover meetings and maintain detailed logs.
· Monitor real-time operations and address issues proactively.
· Ensure adequate staffing and deployment across all services.
2.



Hard Services Monitoring (Technical Oversight)
· Monitor performance of critical systems:
o HVAC systems
o Electrical systems (DG, UPS, panels)
o Plumbing and water systems
o Fire & life safety systems
· Ensure no downtime for critical equipment during shift.
· Verify completion of preventive maintenance tasks scheduled during shift.
· Coordinate with engineering teams for breakdown resolution.
· Escalate critical technical issues to Facility Manager as required.
3. Soft Services Supervision
· Supervise housekeeping, cleaning, pest control, and support services.
· Ensure cleanliness and hygiene standards across:
o Workstations
o Washrooms
o Cafeteria and common areas
· Conduct periodic inspections and rectify gaps immediately.
· Ensure proper waste management and disposal practices.

4. Work Order & Helpdesk Management
· Monitor and manage helpdesk tickets / work orders through CAFM systems.
· Ensure timely assignment,

📌 Senior Specialist (Chennai)
🏢 R1 RCM
📍 Chennai