Key Responsibilities:
- Set up users (learners/faculty) for various learning products across business verticals.
- Manage complex client queries involving contracts, pricing models, order discrepancies, billing/invoice resolution, and credit processing.
- Ensure timely and accurate usage and revenue reporting by coordinating reminders, confirmations, and reconciliations with clients.
- Lead or support enablement sessions to ensure clients use HBP products effectively and get full value.
- Leverage AI tools in day-to-day operations to enhance productivity, streamline workflows, and minimize manual errors.
- Proactively identify process gaps and inefficiencies; collaborate with cross-functional teams to implement automation and improvement initiatives.
- Analyze data related to usage, revenue, and support volumes to identify patterns and share actionable insights with business stakeholders.
- Maintain and update process documentation; ensure all tasks adhere to established SLAs and quality standards.




- Support onboarding and training of new associates; act as a knowledge resource for peers.
- Actively participate in AI-readiness initiatives and training sessions to continuously enhance team capabilities and adapt to evolving technology.

Qualifications & Skills:
- Master's degree in Business Administration, Marketing, or a related field.
- 3–5 years of experience in a sales support, customer success, or operations role, preferably in a B2B or education technology setting.
- Solid communication skills with the ability to handle client escalations and internal coordination.
- Proficiency in Microsoft Office Suite with advanced Excel skills (pivot tables, lookups, dashboards).
- Detail-oriented and quality-driven with strong analytical and problem-solving abilities.
- Proven ability to manage multiple tasks and priorities with minimal supervision.
- Familiarity with tools like Salesforce, Zendesk, Excel-based automation , or BI tools is an advantage.
- Exposure to or wi

📌 Sales Support Specialist (Mumbai)
🏢 Harvard Business Publishing
📍 Mumbai