Case Consultant - Mental Health Claims - )
Job
: Full time | Permanent
Job Level
: Group Level 2
Job Posting
: 03-Jul-2026, 5:50:58 AM
Unposting Date
: 03-Aug-2026, 1:59:00 PM
Primary Location
: Level 16, 727 Collins St
Level 16 727 Collins St
Docklands 3008
AU-VIC-Docklands
Other Locations
: AU-QLD-Brisbane City, AU-NSW-North Sydney

Description

At Acenda Group, everything we do is driven by a clear purpose: to help our customers and their families live, save and retire with confidence.
We bring together some of Australia and New Zealand’s most trusted life insurance brands. With over 176 years of combined heritage and deep expertise across our local markets, our Group includes Acenda Life, Resolution Life Australasia, and Asteron Life New Zealand.
Backed by the global strength of Nippon Life, we are one of the largest life insurance businesses across Australia and New Zealand. More than two million customers rely on us for life insurance, wealth protection and retirement solutions that support their confidence at every stage of life.
We’re building an inclusive,



dynamic and future focused business. Joining us means stepping into a period of integration and growth, where your work will help shape our future.
If you’re energised by change and motivated by purpose, this is your moment to make an impact.
The role
This Case Consultant role is an exciting opportunity for someone who thrives in a purpose‑driven environment and wants to make a real impact in people’s lives. You’ll be part of a specialist team dedicated to managing mental health claims, supporting customers through some of their most challenging moments. Resilience, empathy and strong communication skills are essential, as you’ll be guiding customers, medical specialists and internal partners toward fair, timely and high‑quality outcomes.
In this role, you’ll proactively manage a portfolio of group claims, applying your knowledge of policy wording, benefit entitlements and risk management to ensure ever

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