Job Description
- Ensure maximum customer satisfaction by achieving KPIs through effective implementation of service excellence processes.
- Drive end-to-end service excellence processes adherence across all service touchpoints within assigned regions.
- Collaborate with cross-functional teams to enhance service experience & dealer operational efficiency.
- Travel to assigned dealerships to coach teams on defined service processes and track progress at each location.
- Support digital adoption initiatives and ensure accurate, consistent data entry in the dealership management system (DMS).
- Coordinate with DICV Service HQ and Regional team to align dealership operations with customer service transformation initiatives.
- Create, maintain and present operational and performance reports for section head review.
- Ensure preparedness for process quality audits across dealership service functions.
- Conduct periodic process audits across service and parts departments to ensure compliance with service process standards.




- Provide orientation to recent joiners on service functions and service excellence processes.
- Conduct refresher training sessions on service excellence processes for dealership teams.
- Review and analyze process gaps and operational issues, perform root-cause analysis, and recommend corrective actions using PDCA methodology.
- Monitor and track the implementation of countermeasures for audit observations and prepare related reports.

Qualifications

Qualifications & Technical Skills
Diploma or Bachelor's Degree in Mechanical or Automobile Engineering.
Experience
5–7 years in Automotive Service Operations, Dealer Service Management or Service Excellence. Commercial vehicle industry experience preferred.
• Advanced MS Excel, PowerPoint and Word
• Dealer Management System (DMS)
• Power BI (Preferred)
• Data Analysis
• PDCA Methodology
• Root Cause Analysis

Additional Information

MSX International has been a trusted partner to leading automotive OEMs and

📌 Regional Service Coach (Jaipur)
🏢 MSX INTERNATIONAL
📍 Jaipur