Technical Business Analyst (Business Systems, CRM & Workflow Architecture)
Experience: 4–10 Years
Location: Mohali (Work from Office)
Shift: US Business Hours
Employment Type: Full-Time
About the Role
We are seeking a highly technical and business-focused Technical Business Analyst who can bridge the gap between Product, Business, and Engineering teams. The ideal candidate should have hands-on experience working on CRM platforms, SaaS products, workflow automation, API integrations, middleware, and enterprise business systems .
This role requires someone who can understand complex business requirements, design scalable workflows, analyze technical dependencies, collaborate with development teams, and drive successful product delivery in an Agile setting.
Key Responsibilities
Business & System Analysis
- Gather, analyze, and document business, functional, and technical requirements.
- Translate business needs into user stories, acceptance criteria, and technical specifications.
- Conduct requirement workshops and stakeholder discussions.




- Perform gap analysis and solution recommendations.

Workflow Architecture & Process Design
- Design and document end-to-end business workflows and system processes.
- Create process maps, workflow diagrams, data flow diagrams, and dependency maps.
- Analyze workflow bottlenecks and recommend automation opportunities.
- Define scalable business processes across CRM, SaaS, ERP, and integrated systems.

API & Integration Analysis
- Work closely with engineering teams on API-based integrations and middleware architecture.
- Document API requirements, request/response flows, authentication methods, and integration dependencies.
- Understand and evaluate:
- REST APIs
- Webhooks
- Event-Driven Architecture
- API Authentication
- Rate Limiting
- Idempotent APIs
- Support integration planning between internal and third-party platforms.

Agile Product Delivery
- Participate in Sprint Planning, Grooming, Daily Standups, Reviews, and Retro

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