Req ID:
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a SAP Application Performance Manager to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Role - SAP Application Performance Manager
Specialization - IT operations, functional validation, and incident resolution for SAP O2C and TM modules on S4/HANA and global virtual workplace.
Responsibilities -
- Own end-to-end analysis, debugging, and timely resolution of critical O2C and TM incidents to ensure zero business disruption.
- Conduct deep-dive Root Cause Analysis (RCA) to establish definitive corrective and preventive action plans under ITSM/SLA governance.
- Accountable for the functional validation of CI/CD changes, continuous regression testing, and cross-module integration testing.
- Lead User Acceptance Testing (UAT), orchestrate key-user training, and drive hypercare support loops during new rollout phases.




- Drive high-priority functional incident calls, executing immediate operational workarounds to mitigate major system crises.
- Convert incident trends into formalized problem tickets and feature requests, collaborating with product teams to prioritize backlog items.
- Review and validate Functional Design (FD), Technical Design (TD), and automation test scripts during Knowledge Transfer (KT) checkpoints.
- Retain, document, and scale SAP O2C-TM process knowledge within IT Operations by mentoring junior engineers and creating Knowledge Base (KB) articles.
- Partner with internal IT Performance/Project Managers, ABI Business Stakeholders, and external vendor teams across global zones.
- Lead functional validation cycles during major S4 HANA upgrades and scheduled system maintenance windows.
Requirements -
- Bachelor's degree (Computer Science/Information Technology/Electronics & Communication/ Information Science/Telec

📌 SAP Application Performance Manager (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru