Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
The Job
Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions for their inquiries.
Work Model: 100% Work from Office (5 Days a Week)
Shift Pattern: Rotational Shifts & Rotational Week Offs
Operations and Administration
Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital.



Provide remote/virtual support using Zoom or other remote tools available to technicians. Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc. Escalations, Collaboration, and Documentation
Record Incidents accurately and timely in the ServiceNow ticket management system. Identifying outdated documentation and reporting to manager/senior team members. Keeping customers properly informed of open tickets. Misc.
Supporting Windows, OSX, IOS and Android operating systems. Supporting Apple, Dell and Lenovo devices. Supporting printing and MFP (Multi-Functional Printer) setups in the WBD workplace. Any other ad hoc responsibilities as requested by the Manager. The Essentials
Secondary, IT / telecommunications profile preferred High analytical and problem-solving skills Experience identifying IT security incidents

📌 Jr. Tech Support Analyst (Hyderabad)
🏢 451 Discovery Communications India
📍 Hyderabad