JOB DESCRIPTION Req ID:
We are currently seeking a Required. Automation & AI Operations (Incident Management) Automation & AI Operations (Incident Ma to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Staff Engineer – Automation & AI Operations (Incident Management)
Location: India
About the Role
We are seeking a highly motivated Staff Engineer – Automation & AI Operations to lead automation incident management, operational excellence, and continuous improvement initiatives across our automation landscape. This role combines robust automation expertise (70%) with emerging AI capabilities (30%) to ensure reliable, scalable, and business-aligned automation services.
As the primary owner of automation operations and incident management, you will work closely with support teams, developers, business stakeholders, and platform owners to resolve incidents, optimize automation performance, and drive operational efficiency through intelligent automation solutions.
Key Responsibilities
Incident Management & Operational Support
Serve as the primary point of contact for all automation-related incidents.
Manage, assign, track, and follow up on incidents to ensure timely resolution.
Collaborate hands-on with support and incident response teams to troubleshoot and resolve issues.
Ensure all incidents are documented, monitored, and resolved according to established operational procedures.
Maintain SLA compliance through effective incident handling, root cause analysis, and corrective actions.
Conduct monitoring, testing, and validation activities for automation deployments and platform upgrades.
Communicate incident status, risks, and resolution plans to business stakeholders and end users.
Ensure all support requests are managed through ServiceNow, with email and chat support limited to emergency escalations.
Reporting & Governance
Prepare and present daily operational reports covering:
Automation executions and failures
Incident priorities and ownership
Resolutio
📌 Required. Automation (Bengaluru)
🏢 NTT
📍 Bengaluru