Customer Experience (CX) strategy across the entire retail and service network. The core objective is to translate the CX strategic vision and brand promise into quantifiable, actionable, and consistently high on-the-ground performance, rigorously ensuring every customer touchpoint delivers the stipulated premiumbrand experience.
Position Title: Deputy Manager
Brand
CX Strategy Execution & Physical & digital Implementation:
Strategic Deployment: Plan, manage, and execute all strategic CX initiatives, with a particular emphasis on the physical and digital transformation of the customer journey.
Pilot and Rollout Management: Design, coordinate, and lead pilot programs for recent CX
Training and Enablement: Develop, deliver, and continuously refine comprehensive training and enablement programs tailored to different functional roles (sales consultants, service advisors, managers). Ensure the effective
📌 Customer Experience Manager (Chennai)
🏢 Royal Enfield
📍 Chennai
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