About the Role
The Order Management Executive is responsible for overseeing the end-to-end order processing cycle, ensuring accuracy, timeliness, and customer satisfaction. This role involves managing orders from receipt to fulfillment and resolving any issues that may arise during the process.

Job Responsibilities

- Receive and review incoming Purchase Orders via email.
- Enter orders accurately into SAP order management system.
- Coordinate order fulfillment process with multinational shipping teams.
- Monitor order status and proactively communicate any delays or issues to respective divisions CSR.
- Make sure that the order entries must be done within the deadline of the POs.
- Audit the processed PO’s and maintain the customer expected quality of the PO’s.
- Response to the respective CSR’S with an order confirmation status for each PO’s received through email.
- Continuously identify process improvements to streamline order management workflows.
- Provide exceptional customer service by addressing inquiries, concerns, and feedback related to orders.





Requirements and skills

- Proven experience in order management, customer service, or a similar role.
- Proficiency in SAP order management software.
- Strong attention to detail and accuracy in data entry and order processing.
- Attention to detail and accuracy in verifying insurance information and documenting records.
- Excellent communication skills, both written and verbal.
- Ability to multitask, prioritize workload, and work efficiently in a fast-paced workplace.
- Problem-solving skills with a proactive and solutions-oriented mindset.
- Strong interpersonal skills and ability to collaborate with customers.
- Customer service-oriented mindset with a focus on delivering high-quality support to region’s CSR.

Experience: 0 to 1 Years

Qualification: Any Graduate

Gender: Male candidate

Timing: Rotational shifts (Day shift - 11:00 AM to 08:00 PM and Night Shift - 07.00 PM to 04.30 AM).

📌 Order Management Executive (Tamil Nadu)
🏢 Itech India Chennai
📍 Tamil Nadu