Role & responsibilities

Job Description Fulfilment Executive

Department: B2B Sales
Reporting To: B2B Fulfilment Head
Location: Mumbai
Open Positions: 2

Role Purpose:

The Fulfilment Executive is responsible for ensuring that every B2B order is dispatched accurately, on time, in full, and in accordance with the company's quality standards. This is a highly execution-oriented role that requires the incumbent to be stationed at the dispatch area, performing physical order verification, quality checks, and coordinating with cross-functional teams to ensure seamless order fulfilment.

Key Responsibilities

- Manage day-to-day execution of all B2B order fulfilment activities from the dispatch area.
- Physically verify every B2B order prior to dispatch to ensure:
- Correct product and quantity
- Proper packaging
- Compliance with quality standards

- Conduct quality control (QC) checks within the CRM system and promptly highlight any product or fulfilment discrepancies.
- Coordinate the end-to-end fulfilment process, from order confirmation through successful dispatch and delivery.
- Collaborate closely with Production, Supply Chain, Operations, and Sales teams to ensure timely order execution.
- Monitor order status proactively and resolve fulfilment bottlenecks to avoid delays.
- Escalate inventory shortages, quality concerns, dispatch delays, or operational issues to the relevant stakeholders.
- Ensure accurate documentation, invoicing, and maintenance of order records.
- Handle fulfilment-related customer queries and coordinate timely resolution with internal teams.
- Maintain daily fulfilment reports, dispatch trackers, and issue logs.




- Ensure adherence to fulfilment SOPs and contribute to continuous process improvement initiatives to enhance dispatch accuracy and efficiency.

Key Performance Indicators (KPIs)

- On-Time Delivery (OTD): Ensure orders are dispatched and delivered within committed timelines.
- OTIF (On Time In Full): Ensure complete order fulfilment without shortages, damages, or misses.
- Order Accuracy & Quality: Dispatch orders with the correct products, quantities, packaging, and quality standards.
- Dispatch Accuracy: Minimize fulfilment errors and maintain high operational accuracy.
- Issue Resolution: Timely identification and resolution of fulfilment-related concerns.

Qualifications & Experience

- Graduate (or Undergraduate) in any discipline.
- 2–4 years of relevant experience in:
- Order Fulfilment
- Warehouse Operations
- Dispatch Operations
- Supply Chain
- Customer Service
- Operations

- Experience in Food & Beverage, QSR, industries is preferred.
- Prior experience handling high-volume order fulfilment and warehouse/dispatch operations is highly desirable.
- Strong attention to detail with a hands-on execution mindset.
- Ability to work effectively in a fast-paced, high-volume operational workplace.

Preferred Industry Background

Candidates from the following industries will be preferred:

- Quick Service Restaurants (QSR)
- Food & Beverage

Preference will be given to candidates with experience handling products with limited shelf life and time-sensitive dispatch operations.

Working Requirements

- 6-day working week (including Saturdays).
- Must be flexible to work in rotational shifts.
- Tentative shift timings:
- 9:00 AM – 6:00 PM
- 11:00 AM – 8:00 PM
- 12:00 PM – 9:00 PM

- Final shift allocation will be communicated upon selection and joining.
- Lunch will be provided at the work location.

📌 Fulfilment Executive(Dispatch) (Maharashtra)
🏢 SG Oasis
📍 Maharashtra