Objective of the role : To successfully manage customer relations and monitor customer satisfaction by devising ways for the company to better serve customers and achieve 100 % collections targets
Department : CRM
Location : Mumbai
Qualification Required : Graduate
Roles & Responsibilities:
Collections: To monthly, manage & collections targets of debtors, reminder in process bucket and current booking.
Non projection amount remarks Pre-intimations/ Demand letters Payment reminders Pre-termination & Forfeiture 16B collection Customer contact and engagement
Customer Lifecycle (On-boarding & Post Onboarding) : On Boarding 1. Welcome call 2. Customer visit for on-boarding process 3. Stamp duty & AFS registrations 4. Customer portal adoption 5. ROC, NOC generation.
Customer file maintenance SAP/DMS data entries Tracker updations (Refunds/Registration/Possession) VCL / Society formation related/ Possession related/Other documentation
Process improvements/ Initiatives : Gaps identified/ Process improvement suggestions / initiatives
Competencies Required:
Advanced Communication
Customer Orientation
Relationship Building
Interdepartmental Coordination
Sales Documentation
Job Requirements :
- 6-12 years of experience in a similar role within the real estate industry.
- Strong understanding of CRM software (e.g. Salesforce) and ability to leverage its features effectively.
- Excellent customer service skills with a focus on building strong relationships with clients.
- Proven track record of meeting or exceeding sales targets through effective lead generation techniques.