- Design, develop, edit, and deliver accurate and effective developer documentation for Okta products.
- Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.
- Follow our documentation guidelines to produce high quality documentation.
- Prioritize projects when working with multiple engineering teams.
- Collaborate with developers to review API documentation.
- Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.
What youll bring to the role
- Minimum 4 years relevant experience writing documentation for Cloud or Enterprise products.
- Bachelors degree or certificate in Technical Writing is preferred.
- Self-starter who thrives in a fast-paced workplace.
- Excellent written and verbal communication skills.
- Experience writing SDK, CLI, or developer tools documentation.
- Experience writing developer documentation and release notes.
- Experience with Markdown, Visual Studio Code, Acrolinx, and source control tools such as Git and GitHub.
- Familiarity working with Jira and Confluence.
- Collaboration skills with other writers.
And extra credit if you have experience in any of the following!
- Strong ability to understand the application of security products in the real world and produce use case-based content.
- Knowledge of Okta or similar identity and access management solutions.
- Experience with DITA, OpenAPI, and Redocly.
- Experience working in an Agile environment.