Go GST Bill is an Ahmedabad-based fintech startup developing cloud billing app for small and medium businesses across India. We are passionate about building products that make business management effortless. We're expanding rapidly and are looking for motivated individuals who want to be part of our growth journey.

Job Summary:

We are seeking a proactive and customer-focused Software Support Executive to provide technical assistance and ensure the smooth operation of our software solutions. The ideal candidate should possess strong communication skills, basic technical knowledge, and the ability to troubleshoot and resolve customer issues efficiently.

Key Responsibilities:

- Provide technical support via phone, email, and remote access
- Diagnose and resolve software-related issues, escalating complex cases as needed.
- Manage and track support tickets, ensuring timely resolution and customer satisfaction.
- Maintain accurate documentation of issues, resolutions,



and customer interactions.
- Assist users with product usage, updates, and best practices.

Required Skills:

- Strong communication and customer service skills.
- Excellent troubleshooting and problem-solving abilities.
- Ability to learn new software applications quickly.
- Familiarity with remote support tools and ticketing systems is preferred.

Qualifications:

- Any Graduate (B. Com, BBA, MBA preferred).
- Candidates with knowledge of Accounting, GST, or Tally will be preferred.
- 0-3 years of experience in Software Support, Technical Support, or Application Support (Freshers with strong technical aptitude are encouraged to apply).

Benefits:

- Competitive salary based on experience.
- Professional training and growth opportunities opportunities.
- Supportive and collaborative work environment.

📌 Software Support Executive (Gujarat)
🏢 Ifox Solutions
📍 Gujarat