The NRI Relationship Manager is responsible for acquiring, managing, and growing the NRI customer portfolio by offering liability products, investment solutions, forex services, and other banking products. The role focuses on relationship management, revenue generation, customer acquisition, and cross-selling while ensuring compliance with RBI and KYC regulations.
Key Responsibilities
- Acquire new NRI customers through referrals, digital leads, and branch sourcing.
- Manage and deepen relationships with existing NRI clients.
- Mobilize CASA deposits and increase balances.
- Cross-sell banking products including:
- Fixed Deposits
- NRE/NRO/FCNR Accounts
- Insurance
- Mutual Funds
- Wealth Products
- Home Loans and Loan Against Property
- Forex and Remittance Services
- Achieve monthly revenue, liability, and cross-sell targets.
- Provide end-to-end service for account opening, documentation,
and customer queries.
- Coordinate with operations and compliance teams for smooth onboarding.
- Ensure adherence to RBI guidelines, KYC, AML, and internal bank policies.
- Conduct portfolio reviews and identify opportunities to increase wallet share.
- Maintain high customer satisfaction through timely service and proactive engagement.
Required Skills
- Robust understanding of NRI banking products.
- Knowledge of FEMA, KYC, and AML regulations.
- Excellent relationship management and customer servicing skills.
- Sales and target orientation.
- Communication and negotiation skills.
- Knowledge of investment and wealth products.
- Proficiency in MS Excel and banking applications.