We are looking for an experienced Desktop Support Engineer L2 / EUC Support Engineer L2 with solid expertise in desktop support, end-user computing, Microsoft technologies, and basic networking in enterprise environments. The ideal candidate should have hands-on experience in troubleshooting complex desktop, hardware, software, and network-related issues while providing L2 support to end users.

Key Responsibilities:

- Provide L2 support for desktops, laptops, printers, scanners, and peripheral devices.
- Manage and troubleshoot Active Directory, user accounts, security groups, password resets, and access issues.
- Support and troubleshoot Outlook, Office 365, PST/OST issues, mailbox configuration, and OneDrive synchronization issues.
- Troubleshoot desktop slowness, hardware failures, application issues, and OS-related problems.
- Perform Windows OS installation, imaging, patching, and software deployment.
- Diagnose and resolve network connectivity issues, including LAN, Wi-Fi, VPN, DNS, and DHCP-related problems.
- Configure and troubleshoot printers, scanners, and network printing solutions.
- Perform troubleshooting using tools such as ipconfig, ping, nslookup, tracert, and gpupdate.
- Support VPN installation, configuration, and remote connectivity issues.




- Troubleshoot firewall and URL access-related issues.
- Perform cable crimping, cable punching, and basic LAN troubleshooting activities.
- Coordinate with OEM vendors for hardware replacement, warranty support, and service requests.
- Manage incidents and service requests through ITSM tools such as ServiceNow or Remedy.
- Maintain SLA compliance and provide timely issue resolution.
- Prepare technical documentation, SOPs, and knowledge articles.

Required Skills:

- Active Directory Administration
- Group Policy Management
- Outlook and Office 365 Support
- PST/OST Troubleshooting
- OneDrive Administration
- Windows OS Installation and Support
- DNS and DHCP Troubleshooting
- VPN Configuration and Troubleshooting
- Printer Configuration and Support
- Desktop Hardware Troubleshooting
- Basic Networking Concepts
- Firewall and URL Troubleshooting
- Vendor Coordination
- ITSM Tools (ServiceNow, Remedy, Jira)

Good to Have:

- Experience in team handling or mentoring junior engineers.
- Knowledge of Intune, SCCM, or Endpoint Management solutions.
- Experience with asset management and inventory tracking.
- Microsoft certifications or relevant desktop support certifications.

📌 Desktop Support Engineer 2 (Gujarat)
🏢 Globtier Infotech
📍 Gujarat