We are seeking proactive and skilled Presales Engineers to manage client demo, provide on-site support, and ensure the seamless demo/PoCs of our AI-based camera analytics systems. This hybrid role requires a mix of on-site visits and work from home. The selected candidates will operate from their respective regionsNew Delhi, Mumbai, or South Gujaratand collaborate with cross-functional teams to deliver exceptional service.
Key Responsibilities:
* Visit client sites to:
* Conduct product demonstrations and explain features.
* Deploy and configure camera analytics systems.
* Provide training and handovers to client teams.
* Diagnose and resolve on-site issues related to camera feeds, networks, and system configurations.
* Provide ongoing support to clients, both on-site and remotely, as required.
* Assist with preventive maintenance and ensure optimal system performance.
* Collaborate with internal teams to troubleshoot and resolve complex technical issues.
* Work remotely from home when not on-site, maintaining availability for remote troubleshooting or support tasks.
Required Skills:
* Proficiency in computer networks, IP cameras, and NVR systems.
* Understanding of system performance monitoring and optimization.
* Basic troubleshooting skills for hardware and software issues.
* Strong communication and client management abilities.
* Willingness to travel for on-site visits.
Preferred Skills (Optional):
* Familiarity with IoT technologies and their deployment.
* Hands-on experience with AI-based analytics tools.
MCA with 2-3 years of experience in presales/customer engagement.