- Provide Level 1/Level 2 application support for production applications.
- Monitor application health and respond to alerts and incidents.
- Troubleshoot application, database, and server-related issues.
- Analyze logs to identify and resolve technical problems.
- Handle incident, service request, and problem tickets within defined SLAs.
- Coordinate with development teams to resolve application defects.
- Perform root cause analysis (RCA) for recurring issues.
- Support application deployments, patches, and releases.
- Maintain support documentation, knowledge base articles, and standard operating procedures.
- Communicate issue status and resolutions to stakeholders and end users.
Note: Specially from Lending , Payment or Mobile Banking required.
📌 Application Support Engineer-Mumbai-Immediate Joinner
🏢 Clover Infotech
📍 Mumbai
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