About The Role
Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :
Oracle Service Cloud Field Service Management

Good to have skills :NA
Minimum

5 year(s) of experience is required

Educational Qualification :
- 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a agile service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of software applications, all while maintaining a focus on delivering exceptional service to end-users.
-

Additional Information

- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues.
-
Professional Technical Skills:
- Around 5 to 9 years of Experience as Oracle Field Service Cloud Developer
- Must have worked on the below areas of Field Service Cloud.
- Routing and Routing Visualizations
- Resource Scheduling and Capacity forecasting
- Inventory/Asset Management
- Custom Properties Configuration
- Business Rules
- Screen Elements
- Plugin Configuration and Integrations
- Activities
- Resources
- Mobile App enablement
- REST APIs
- Analytics Cloud Integration
- Proven working experience in Oracle Service Cloud in minimum 3 E2E implementations.
-

Additional Information- The candidate should have minimum 5 years of experience in Oracle Service Cloud Field Service Management.
- This position is based at our Mumbai office.
- A 15 years full time education is required.

Qualification15 years full time education

📌 Application Support Engineer (Maharashtra)
🏢 Accenture
📍 Maharashtra