Role & responsibilities

- Responds to inquiries, runs diagnostic programs, isolates problems, and determines and implements solutions.
- Assists in coordinating the use and continual operation of systems and applications as it relates to Technology.
- Supports and troubleshoots in-house developed applications.
- Produce reports/metrics about health and performance of various IT related systems.
- Provides Helpdesk support to local and remote users.
- Assigning and resolving Helpdesk tickets
- Documenting process improvements and effects
- Support of in-house applications
- Perform first-level diagnosis and troubleshooting support to end-users
- Escalate complex incidents to appropriate support personnel/team
- Maintain inventory of all equipment, software and software licenses
- Assist with onboarding of new users,



clients, and/or employees
- Assist with exit process of users
- Install, test and configure recent workstations, peripheral equipment and software

Preferred candidate profile

- BS degree in Information Technology, Computer Science or equivalent working experience
- Good written and verbal communication skills
- Demonstrated experience working in a team environment
- Multi-tasking skills
- Experience supporting 100+ users (locally and remotely)
- Demonstrated experience with Helpdesk support
- Demonstrated experience with hardware support
- Advanced troubleshooting skills

📌 Information Technology Support Specialist (Maharashtra)
🏢 Opus Fund Services - Wreck Hill (India)
📍 Maharashtra