Manager (Front-End CRM)

Experience: Min 6 Yrs
Industry: Real Estate (Mandatory)

Job Summary

We are looking for a customer-focused CRM professional with prior experience in the real estate industry to manage front-end customer interactions and post-sales relationship management. The ideal candidate should have excellent communication skills, experience in handling customer queries and escalations, and the ability to coordinate effectively with internal teams to ensure timely issue resolution.

The role requires strong customer service orientation, CRM knowledge, and proficiency in Microsoft Excel.

Key Responsibilities

- Serve as the primary point of contact for customers throughout the post-sales journey.
- Handle customer queries, requests, and escalations through calls, emails, walk-ins, and other communication channels.
- Manage Accounts Receivable (AR) cases and coordinate with internal teams for timely processing and resolution.
- Coordinate with Accounts, Collections, Sales, Legal, and other departments to resolve customer concerns efficiently.
- Follow up with customers regarding payments, documentation, refunds, lease guarantee cases, and other post-sales processes.
- Ensure timely customer communication and provide regular updates on case status.




- Maintain accurate customer records and update CRM systems with all customer interactions.
- Ensure timely closure of customer cases while maintaining high levels of customer satisfaction.
- Prepare daily and monthly MIS reports using Microsoft Excel.
- Support customers during possession, documentation, and other post-sales milestones.
- Ensure adherence to company service standards and turnaround timelines.

Required Skills

- Min 6 years of front-end CRM/customer relationship experience in the Real Estate industry is mandatory.
- Strong customer handling and relationship management skills.
- Experience in managing customer escalations and resolving service-related issues.
- Hands-on experience in handling AR cases and coordinating with Accounts and Collections teams.
- Good knowledge of real estate CRM systems.
- Excellent verbal and written communication skills.
- Strong coordination and follow-up abilities.
- Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/HLOOKUP, MIS reporting, and data management).
- Ability to work in a fast-paced, customer-centric workplace.

To Apply: Please share your updated CV at [email protected] or WhatsApp at 84477 12699

Referrals are highly appreciated. Kindly circulate within your network.

📌 Urgent Requirement - Sr. Mgr/ DGM CRM (Real Estate) (Uttar Pradesh)
🏢 Regal Emporia Infratech
📍 Uttar Pradesh