Urgent Hiring - Customer Service Manager

- Industry - EMC/ Manufacturing MNC
- Location - Noida
- Job type - Full time/ permanent
- exp - 8+ yrs relevant as per JD
- Salary - 8 lpa - 12 lpa (Negotiable as per candidature)

Required Qualifications

• 8+ years of experience in customer service/order management within a manufacturing, electronics, or industrial B2B environment.

• 2+ years leading or supervising a customer service/order management team.

• Strong working knowledge of Microsoft Dynamics 365 (D365) or other reputed ERP/CRM systems to help manage order-to-cash processes.

Job Overview:

The Customer Service Manager leads companys customer service function to deliver consistent, high-quality customer experience across the end-to-end order lifecycle. This role is accountable for team leadership, service performance, standardized process execution, and continuous improvement, ensuring accurate and timely order management in Microsoft Dynamics 365 (D365) and robust cross-functional alignment with Sales, Planning, Production, Logistics, and Quality.

Key Responsibilities

Leadership & Team Management • Lead, coach,



and develop a team of Customer Representatives/Customer Service Specialists, including onboarding, training, and performance management.

Customer Experience & Escalation Management

- Own customer service execution for assigned accounts/regions and serve as an escalation point for high-impact customer issues. • Be the escalation point for resolution of challenges related to on-time delivery, allocation, expedites, shortages, pricing discrepancies, and order changes.

Order Management & Operational Execution (D365)

Ensure disciplined order processing and data integrity in D365, including order entry, acknowledgements, backlog management, holds/release coordination, and shipment execution.

Cross-Functional Coordination

- Establish best practices with Planning/Supply Chain to align demand, capacity, and commit dates; reduce past-due orders and stabilize delivery performance.

Performance Metrics & Continuous Improvement

- Define, track, and report customer service KPIs such as order accuracy, customer satisfaction indicators, quote conversion

📌 Customer Service Manager (order management) (Uttar Pradesh)
🏢 Bizdeed Hr Solutions
📍 Uttar Pradesh