Designation- Practice Manager (PM / IC)

Key Expectations

- Own overall performance of the practice and ensure delivery against client, financial, and operational targets.
- Ensure high-quality, one-time delivery across Operations and Technology for assigned clients.
- Build and sustain strong client and stakeholder relationships.
- Drive operational efficiency, productivity, and continuous improvement.
- Lead, coach, and develop team members to improve performance, engagement, and retention.
- Proactively manage risks, changes, and escalations to ensure seamless delivery.

Required Skills

- Strong leadership and people management capabilities.
- Deep domain knowledge in Health & Wealth / Health & Retirement solutions.
- Strong stakeholder, client, and relationship management skills.
- Ability to drive decisions using data, metrics, and performance insights.
- Solid analytical, problem-solving, and communication skills.
- Experience managing distributed and cross functional teams.

Role Description

The Practice Manager is a working manager or manager of managers accountable for the overall performance of the practice and its team members. The role owns all aspects of delivery across operations and technology to ensure customer satisfaction and client satisfaction. This includes planning and managing work, empowering teams, monitoring progress,



and acting as an escalation point for risks and issues.

The Practice Manager defines measurable success indicators, drives a strong customer and client focus through trusted relationships, and builds a sustainable delivery model that enables the team to meet and exceed contractual performance standards. The role is responsible for creating and executing a resource strategy based on projected and actual demand and supply, while delivering against financial targets for the group.

The incumbent leads client delivery, financial management, change management, risk management, stakeholder management, and quality initiatives. The role also has strong accountability for people and talent managementcoaching and developing colleagues, managing performance and pay, improving engagement and retention, and building succession pipelines for key roles. Collaboration with peer managers and shared services is critical to ensure seamless client delivery.

Education & Experience Education:

- Bachelor’s degree
- Experience & Eligibility:
- US Benefits domain and Benefits Administration
- Prior experience with Alight / Aon / Wipro is an added advantage Health or Retirement Domain experience preferred
- Prior experience in people management role

Interested candidates can share their CV [email protected]

📌 Practice Manager - Health TBA (Uttar Pradesh)
🏢 Alight
📍 Uttar Pradesh